Very pleased with the overall respect and care the men gave to my possessions. Even mailing me very quickly the only thing lost in transit. Would recommend to anyone needing a long distant move.

My Mom’s move from Texas to Washington was traumatic at best. Mom is approaching her 90th birthday and she’s lived in only 3 houses her entire 72 years of marriage. So you can only imagine how difficult it was for her to move to Washington, even if both of her kids and their families were there. Change is not easy for these warriors at this age. Both my brother and I were gravely concerned about the moving company. We actually interviewed 3 companies for this move (with one of them being way cheaper than the original estimate from A-1), but chose to go with A-1 Freeman, North American. When my family relocated to the northwest over 30 years ago, we used North American as well. In fact 2 other moves since, we always call on North American. We’ve always had good drivers and caring workers. However, this time was an exception. This move rated way high on the charts ranking “exceeding customers expectations” category! We can’t say enough about the driver, Todd and his crew. From the first moment he step on our property he assessed the situation understanding completely the difficulty of this move. He handled it beautifully! He respected mom’s wishes, he made sure she stayed in the loop, and the professionalism he and his crew used were amazing! When we arrived in Washington, we had to “shuttle” because of how the destination was set up. But Todd didn’t miss a beat. I thought there is no way we can have the same kind of attentive crew that he had in Dallas. Gee, I was wrong again! The crew here in Washington did an amazing job as well. I think the fact that these people treated everyone with the highest respect and concern was the homerun. That is something we don’t see a lot of these days in this fast paced world. They said “thank you”, “excuse me please” and a host of other grateful phrases that seem lost in today’s environment. I believe a great deal of this professional care was because of the leader….Todd. He demands the best of himself, his crew, and every situation. He is a jewel! A-1 is fortunate to have him. He certainly is a beacon for North American and A-1Freemen. Both my brother and I have run our own business, and we realize the value or damage employees can bring a company. We also recognize that it is these people who deal directly with your customers that will make or break the reputation one strives to have. Well, these guys were great! This experience was like no other. I am so thankful that Paul (our estimator) was so smooth and sure. He represented your company as the best in the business. And he’s right! Having you as the coordinator to solve any concern was amazing as well. The structure you have in place for your moves are excellent! It certainly gave me a peace knowing I could pick up the phone and reach you for anything. Thank you A-1 Freeman, North American Van Lines for such a wonderful experience during a very tough move. Please Beth, please forward this to your headquarters. People sometimes are quick to complain when something goes wrong, but fail to say thank you for a job well done! I want to make sure the President/CEO of your organization knows what a great job Todd, Paul, and the entire crew did for our move. Thanks again!